Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

New York Network Management - Commercial and Medicare
13 Cornell Road, 2nd Floor
Latham NY 12110

Email: NYNetworkManagement@optum.com
Main Number: (877)614-0484
Fax Number: (866)483-6254

New York Network Management - Mainstream Medicaid and HARP
13 Cornell Road, 2nd Floor
Latham NY 12110

Email: NYHarp_ProvServices@optum.com
Main Number: (877)614-0484
NYC Fax Number: (877)958-7745

New York Autism/ABA Network Management
(877)614-0484