Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Provider Service Line: 877-614-0484

Fax Number: 866-388-1710

Olga Ponomarev, Provider Relations Advocate
Email: olga.ponomarev@optum.com
COUNTIES: Hennepin, Anoka, Carver, Scott

Deborah Norris, Provider Relations Advocate
Email: deborah.norris@optum.com
COUNTIES: Ramsey, Dakota, Washington

Emily Deboer, Dedicated MnFire Provider Relations Advocate
Email: emily.deboer@optum.com
COUNTIES: Saint Louis, Clay, Beltrami, Becker, Otter Tail, Douglas, Itasca, Pennington, Carlton, Millie Lacs, Wadena, Todd, Polk, Morrison, Hubbard, Cass, Wilkin, Roseau, Mahnomen, Koochiching, Norman, Lake, Kanabec, Clearwater, Aitkin, Traverse, Marshall, Lake of the Woods, Kittson, Grant, Cook

Lisa Marx, Dedicated Medica Senior Provider Relations Advocate
Email: lisa.marx@optum.com
COUNTIES: Olmsted, Stearns, Blue Earth, Sherburne, Crow Wing, Wright, Isanti, Rice, Kandiyohi, Goodhue, Mower, McLeod, Winona, Nicollet, Brown, Wabasha, Freeborn, Meeker, Chisago, Houston, Fillmore, Steele, Pine, Martin, Lyon, Big Stone, Watonwan, Waseca, Rock, Redwood, Le Sueur, Fairbault, Renville, Dodge, Chippewa, Stevens, Sibley, Pope, Nobles, Lincoln, Lac Qui Parle, Cottonwood, Yellow Medicine, Swift, Pipestone, Murray, Monroe, Jefferson, Jackson, Benton

Connie Ziegler, Senior Provider Relations Advocate
Email: connie.ziegler@optum.com

Health Systems and Groups: Health Partners/Park Nicollet, North Memorial, HCMC, Mayo, Allina, The Emily Project, NuWay, Amherst, and Children's Hospitals and Clinics of Minnesota

MN SUD providers: MN Adult and Teen Challenge, Transformation House Inc, Life Development Resources, The Center for Hope and Healing, MN Prevention & Recovery Alliance, Hybrid Behavioral Health Inc, Main Street Family Services, Acres for Life Therapy and Wellness Center, Minnesota Renewal Center, Elite Recovery LLC

Wisconsin Providers: with MN locations or need assistance related to UHC MN Medicaid

Sarah Coffey, Provider Advocate Account Manager (PAAM)
Email: sarah.coffey@optum.com
Health Systems and Groups: Fairview, Essentia, St Luke's, Lakeview, Nystrom, CentraCare, Sanford, Meridian, Canvas