Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Kentucky Network Management
13655 Riverport Dr.
Maryland Heights MO 63043

Main Number: (877)614-0484
Fax Number: (855)572-3643
Email:  KyNetworkMgt@Optum.com

Provider Advocates

Shannan Thornton   (All provider types in Regions 1, 2, 3 and 6)
PO Box 9472
Minneapolis, MN 55440

Phone#  952-246-4343
Email: Shannan.Thornton@Optum.com

Lucy Howard     (All provider types in Regions 4, 5, 7 & 8)
PO Box 9472
Minneapolis, MN 55440

Phone# 763-321-2109
Email: Lucy.Howard@Optum.com

Kentucky Autism/ABA Network Management

(877)614-0484